State Farm® Insurance Agent Patti Grooms
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Archie Hall, Jr
April 8, 2026
5
out of
5
rating by Archie Hall, Jr
"If you're looking for an insurance agent that goes above and beyond for their clients; Patti Grooms Agency is who you're looking for; They become family!!"
Janet Kimbrough
March 12, 2026
5
out of
5
rating by Janet Kimbrough
"I rated this highly because there has not ever been a time when this office has not exceeded my expectations! Their professionalism and customer service are top tier! They consistently provide prompt responses. Today I had an immediate concern and within 30 minutes I had an updated document that I needed. Jessica and Patti are awesome!"
We responded:
"Wow Janet! Thank you for the wonderful 5-star review and your kind comments! We are so happy you had a wonderful experience with Jessica and me and all of us here at State Farm Agent Patti Grooms’ Team. If you ever need anything, do not hesitate to reach out—we love to help! And, we appreciate you!"
Donnella Shuler
March 11, 2026
5
out of
5
rating by Donnella Shuler
"I’m truly thankful for the love and care that I have received from Patti & her team at State Farm since joining last year. They are full of Patience & are so nice. They recommended that I get renters insurance being that anything could happen and it’s better to be prepared just incase.They were absolute right! This year my house had water damage from a massive leak and I’m truly thankful that I had insurance to cover damages."
We responded:
"Greetings Donnella, thank you for taking the time to share your experience. We're thrilled that my Team & I left such a great impression! We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future."
James King Chu
March 11, 2026
5
out of
5
rating by James King Chu
"Helpful and professional"
We responded:
"Hi James, We're delighted to hear about your experience! It's inspiring and great to know that we were able to provide you with the highest levels of service. We appreciate you and Aki. Please reach out to us with any additional questions or comments! Sincerely, Patti Grooms"
Michelle Boggs
March 10, 2026
5
out of
5
rating by Michelle Boggs
"Melissa and Kaitlyn are so welcoming, friendly and helpful with any of our needs. being able to do anything over the phone or online makes it all so much easier. Would not change my agency and highly recommend using Patti Bridges"
We responded:
"Hey Michelle, Thanks for the great review! Sharing your positive experience with Kaitlyn and Melissa is inspirational to them and to the rest of our Team! We really appreciate your kind words for them. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Patti Grooms’s Team—we are always here to help!"
Erin Britton
March 10, 2026
5
out of
5
rating by Erin Britton
"We were looking for a local insurance agency and are extremely pleased with the service we received with the Irmo office. Melissa was extremely patient with me. I had many questions and I am very detailed. Melissa took her time on multiple occasions to ensure we fully understand our new policies. She was very friendly, knowledgeable and most importantly if I need to pop into the local office she is right there in person or only a phone call away. I truly appreciated the personal service, particularly in a day and age when most quotes or services are online and automated with a bot or cause may forms to be filled out prior to ever speaking with a live human. Thank you to Melissa for your patience and knowledge as we quoted our insurance policies!! We feel confident in our decision!"
We responded:
"Hi Erin, Thank you for the awesome feedback. We are glad that you enjoyed the personal service and professionalism from Melissa and the rest of our Team. We hope to continue exceeding your expectations with great service, and we are here for you. It's our pleasure to serve you."
Barry Sowards
March 9, 2026
5
out of
5
rating by Barry Sowards
"Over a year ago I switched to another insurance agency because of a rate increases after years of being with Patti Grooms State Farm Insurance. They reached out several times over that time period in attempt to reel me back into the fold. They requoted insurance for me and my wife both autos and home. They came in pretty competitive and that was refreshing but what push us over the finish line was their stellar customer service. It always has been and continues to be the best customer service I've ever experienced . Not only between insurance agencies but businesses period. They aren't just your insurance agents. They are your friends."
We responded:
"Wow! Thank you for the amazing review, Barry! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We are SO happy to have you and Tiffany back! We care about yall and will always strive to have your best needs at heart!"
Softball Queen
February 24, 2026
5
out of
5
rating by Softball Queen
"Melissa/Kaitlyn/Mrs. Patti, everyone that I have encountered over the phone at Patti Grooms State Farm Agencies always greet you with how can I help you. They are courteous, very personable and aim to please you as best as they can. Great agency and greater staff. Thanks for all that you do."
We responded:
"Thank you so much for the wonderful review! We really appreciate your kind words, especially coming from you. We've insured you for 25+ years now and appreciate you, your organization and what you all do for surrounding communities! If you ever have any questions or need assistance, do not hesitate to reach out to State Farm Agent Patti Grooms' Team—we are always here to help!"
Sean Handley
February 24, 2026
5
out of
5
rating by Sean Handley
"Very friendly. Great customer service."
We responded:
"Thank you for your kind review of State Farm Agent Patti Grooms & Team. We appreciate it!"
Ron Becker
February 12, 2026
5
out of
5
rating by Ron Becker
"Kaitlyn has been wonderful handling my new roof certification paperwork allowing my family to receive a roof replacement reduction in my home owners insurance premium. Thank you for all that you and your fellow staff members do for you clients."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with Kaitlyn and us here at State Farm Agent Patti Grooms’ Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Parker Gibson
February 11, 2026
5
out of
5
rating by Parker Gibson
"Been through quite a few insurance companies in the past 10 years and not just State Farm but specifically this team has been the best experience I’ve ever had. They’re always super polite and helpful, always trying to find me the best deal, and the cheapest insurance I’ve ever had. Keep doing what y’all do!"
We responded:
"Thank you for the amazing review, Parker! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We may not always be the cheapest, but we pride ourselves on being the best! Thanks again!"
Pam Shealy
February 7, 2026
5
out of
5
rating by Pam Shealy
"Kaitlyn was very helpful and knowledgeable helping me questions about my premium bill. She also helped lower my bill. She was very patient and polite answering my questions and emails."
We responded:
"Hey Pam, we are grateful and appreciate the time you took to leave your review. We truly appreciate your recommendation of Kaitylyn's assistance, professionalism and expertise. We will work hard to continue going above and beyond! We'll be sure to share your experience with the rest of our team members as inspiration! Sincerely, Patti"
Amanda Robinson
February 3, 2026
5
out of
5
rating by Amanda Robinson
"Always patient and willing to help"
We responded:
"Thank you for your kind words and 5 stars. We appreciate you, thank you for your loyalty and are always willing and here to help. "
Gloria Jones
January 21, 2026
4
out of
5
rating by Gloria Jones
"Patti and team were a huge help in settling our home insurance claim and getting it approved!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we helped to meet your expectations! "
steven loring
January 21, 2026
5
out of
5
rating by steven loring
"Amazing service! Melissa is the best. So responsive to my questions and needs to get Homeowners and Auto insurance coverage. Highly recommend this agency for your insurance needs. Prices better than my existing company."
We responded:
"Thank you for the amazing 5-star review and the shout out to Melissa! It means a lot to all of us here to know that you had such a wonderful experience with us here at State Farm Agent Patti Grooms' Team."
Lindy McClarrie
January 20, 2026
5
out of
5
rating by Lindy McClarrie
"Kaitlyn helped me through the process when my car was hit and answered questions that I had. This is the definition of why it's important to have an insurance agent that helps guide you through any issues that arise. Thank you Kaitlyn!"
We responded:
"Hey Lindy, we are grateful and appreciate the time you took to leave your review. We are glad that you enjoyed Kaitlyn's assistance. She's a gem on our Team, and we take pride in providing thorough, professional options with your best interest in mind! We look forward to providing you with more great experiences in the future. We're here for you anytime!"
Brenda Blackwell
January 20, 2026
5
out of
5
rating by Brenda Blackwell
"Kaitlyn was a wonderful help and answering all of my questions. Thank you, Kaitlyn!!"
Tim McSwain
January 17, 2026
5
out of
5
rating by Tim McSwain
"I had two things to take care of in the same day and Melissa and Kaitlyn again handled everything promptly and efficiently. What a great experience, again...."
Ms Edwards
January 16, 2026
5
out of
5
rating by Ms Edwards
"Very caring respectful great place to do business with"
We responded:
"We appreciate the time you took to give us such a great rating with such kind words! We're thrilled that you had a great experience with our Agency. We look forward to providing you with more great experiences in the near future. Sincerely, Patti Grooms, Agent"
Angela “Angela’s products” Flowers Yarborough
January 13, 2026
5
out of
5
rating by Angela “Angela’s products” Flowers Yarborough
"Patti and her Team are very professional, will research your questions (If needed) and provide you with the best answer to your question(s)."
We responded:
"Hello Angela, we appreciate the time you took to give us such a great rating! We're thrilled that Patti and her amazing Team left such a great impression! We hope to continue exceeding your expectations with great service. Thanks again for choosing State Farm and Patti Grooms' Agency. "
Linisha Hunter
January 9, 2026
5
out of
5
rating by Linisha Hunter
"Melissa was wonderful and so knowledgeable. My forever insurance agent!"
We responded:
"Dear Linisha, Thank you for the awesome feedback. Hearing that Melissa helped make your experience go really well makes our day. Melissa and the entire Team at Patti Grooms State Farm look forward to providing you with more great experiences in the future. "
Bruce Perry
December 30, 2025
5
out of
5
rating by Bruce Perry
"Great customer service friendly and helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can ever do to help, please let us know!"
gage berg
December 2, 2025
5
out of
5
rating by gage berg
"Been working with them for a few years now. They always have great prices and customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Nada Nada
December 2, 2025
5
out of
5
rating by Nada Nada
"I personally enjoy conducting business with State Farm for both personal and business insurance. The ladies at Patty Groom's office are amazing. I find them helpful and available whenever I need them."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Tanshe Caldwell
December 2, 2025
5
out of
5
rating by Tanshe Caldwell
"Great services from Patti Bridges office."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"