State Farm® Insurance Agent Patti Grooms

"Melissa/Kaitlyn/Mrs. Patti, everyone that I have encountered over the phone at Patti Grooms State Farm Agencies always greet you with how can I help you. Whenever you call about anything they immediately pull up your file on the computer and always without fail successfully deal with any issues that you might have."

"Absolutely great customer service!! Just went through the process of adding a vehicle to my policy and it was an absolute pleasure working with Kaitlyn. Patti Grooms office has been fantastic since day one. Thank y'all so much"

"I have been a State Farm policy holder for over 30 years. When we moved to SC in 2018, our agent in AL referred us to another agent but that agent was not a good fit and we almost started looking at other companies. Then we found Patti and her staff. They were and have been so very helpful even as our insurance needs became more complicated. Now we have all of our needs covered by the Grooms' agency and have referred this agency to several of our family members. Cannot say enough good things about the service and products. Thank you for reading."

"Talked to Jessica today & she was super helpful. Couldn’t have asked for a friendlier or more helpful agent! Keep up the good work, my newfound friend! :)"

"Fast, courteous, efficient. I have been with Patti Grooms for over 20 years. Never a problem."

"I highly recommend Patti Grooms State Farm. We've dealt with them for many, many years and have always been happy with their service. The staff is always friendly, knowledgeable and ready to help. Five Stars!"

"Extraordinary and highly efficient service"

"I highly recommend and our all family love these guys"

"If you're looking for an insurance agent that goes above and beyond for their clients; Patti Grooms Agency is who you're looking for; They become family!!"

"I rated this highly because there has not ever been a time when this office has not exceeded my expectations! Their professionalism and customer service are top tier! They consistently provide prompt responses. Today I had an immediate concern and within 30 minutes I had an updated document that I needed. Jessica and Patti are awesome!"

"I’m truly thankful for the love and care that I have received from Patti & her team at State Farm since joining last year. They are full of Patience & are so nice. They recommended that I get renters insurance being that anything could happen and it’s better to be prepared just incase.They were absolute right! This year my house had water damage from a massive leak and I’m truly thankful that I had insurance to cover damages."

"Helpful and professional"

"Melissa and Kaitlyn are so welcoming, friendly and helpful with any of our needs. being able to do anything over the phone or online makes it all so much easier. Would not change my agency and highly recommend using Patti Bridges"

"We were looking for a local insurance agency and are extremely pleased with the service we received with the Irmo office. Melissa was extremely patient with me. I had many questions and I am very detailed. Melissa took her time on multiple occasions to ensure we fully understand our new policies. She was very friendly, knowledgeable and most importantly if I need to pop into the local office she is right there in person or only a phone call away. I truly appreciated the personal service, particularly in a day and age when most quotes or services are online and automated with a bot or cause may forms to be filled out prior to ever speaking with a live human. Thank you to Melissa for your patience and knowledge as we quoted our insurance policies!! We feel confident in our decision!"

"Over a year ago I switched to another insurance agency because of a rate increases after years of being with Patti Grooms State Farm Insurance. They reached out several times over that time period in attempt to reel me back into the fold. They requoted insurance for me and my wife both autos and home. They came in pretty competitive and that was refreshing but what push us over the finish line was their stellar customer service. It always has been and continues to be the best customer service I've ever experienced . Not only between insurance agencies but businesses period. They aren't just your insurance agents. They are your friends."

"Melissa/Kaitlyn/Mrs. Patti, everyone that I have encountered over the phone at Patti Grooms State Farm Agencies always greet you with how can I help you. They are courteous, very personable and aim to please you as best as they can. Great agency and greater staff. Thanks for all that you do."

"Very friendly. Great customer service."

"Kaitlyn has been wonderful handling my new roof certification paperwork allowing my family to receive a roof replacement reduction in my home owners insurance premium. Thank you for all that you and your fellow staff members do for you clients."

"Been through quite a few insurance companies in the past 10 years and not just State Farm but specifically this team has been the best experience I’ve ever had. They’re always super polite and helpful, always trying to find me the best deal, and the cheapest insurance I’ve ever had. Keep doing what y’all do!"

"Kaitlyn was very helpful and knowledgeable helping me questions about my premium bill. She also helped lower my bill. She was very patient and polite answering my questions and emails."

"Always patient and willing to help"

"Patti and team were a huge help in settling our home insurance claim and getting it approved!"

"Amazing service! Melissa is the best. So responsive to my questions and needs to get Homeowners and Auto insurance coverage. Highly recommend this agency for your insurance needs. Prices better than my existing company."

"Kaitlyn helped me through the process when my car was hit and answered questions that I had. This is the definition of why it's important to have an insurance agent that helps guide you through any issues that arise. Thank you Kaitlyn!"

"Kaitlyn was a wonderful help and answering all of my questions. Thank you, Kaitlyn!!"